Logistics and supply chain aren’t the same things. Logistics is the management of the movement of goods whereas supply chain management covers the many other areas.
Logistics is a part of supply chain and that means whoever manages your supply chain will be responsible for managing freight forwarders, shipping companies, parcel delivery companies, customs brokers and third-party logistics providers.
Logistics providers should be managed in the same way that you manage your suppliers. Costs and contacts can be negotiated. You can source freight forwarders the same way you would source suppliers of the products you need. Shipping and warehousing costs can be one of the largest expenses in your supply chain and it’s critical that your logistics providers are measured and managed to control those costs
Supply chain management is directly related to a company’s customer service. And if a company has great customer service, it can get a leg up on the competition. To be successful, a small business must take advantage of every opportunity it can to stand out from the competition
We can say that today, more than ever, your customer’s expectations are to have accurate and on-time delivery. And, to meet their needs and build trust and loyalty, your customer service is essential. They can help keep your clients posted, solve problems, give real-time information, and form a relationship that can retain them.
More than that, investing in your customer service can bring some benefits. Below, we list some of them, take a look!
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